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Jester Mauricio • Feb 01, 2024

14 Tips for Keeping in Touch With Past Clients as a Real Estate Professional

Welcome to today's blog where we will be discussing 14 tips for keeping up with your past database as a real estate professional. In a previous video, we highlighted the importance of staying connected with your past clients and database. Now, we will delve into 14 unique ways to maintain and strengthen these relationships. These tips will help you go beyond simple phone calls and text messages, allowing you to have more fun while engaging with your database.

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1. Thanking Them for Their Business

One of the easiest ways to show appreciation to your past clients is by thanking them for their business. This can be done through simple gestures such as sending closing gifts or collaborating with local restaurants to provide gift cards for a dinner for two. Building relationships with local businesses not only allows you to express gratitude to your clients but also creates synergy within the community.


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2. Invite Them to Something

Take the opportunity to invite your past clients to events or parties that you organize. Whether it's a client appreciation party, an ice cream social, or a pool party, bringing together past clients in a social setting allows them to mingle and build relationships with one another. This not only strengthens their bond with you but also creates a sense of community among your clients.


3. Inform Them

Keeping your past clients informed about market trends and updates is crucial. By providing them with valuable information that they may not find elsewhere, you position yourself as a trusted source of knowledge. For example, informing them about interest rate changes or new developments in the area can help them make informed decisions about their real estate investments.


4. Survey Your Past Clients

Conducting surveys with your past clients allows you to gather insights about their satisfaction with their home and the overall area. By understanding their preferences and experiences, you can tailor your services and provide additional value. Consider creating different surveys based on the duration of their ownership (6 months, 12 months, or 24 months) to gather specific feedback.


5. Provide Preferred Vendor Resources

Offering a preferred vendor list on your website can be a valuable resource for your past clients. This list can include trusted professionals such as contractors, landscapers, or interior designers. By providing these resources, you not only offer convenience to your clients but also position yourself as a knowledgeable and reliable expert in the industry.


6. Send Out an Email Newsletter

Keeping your past clients updated on market trends and relevant news can be done through an email newsletter. This allows you to stay connected with them and provide valuable insights regularly. By sharing your expertise and knowledge, you enhance your credibility and reinforce your position as a trusted real estate professional.


7. Send Personal Cards

A simple yet meaningful gesture is sending personal cards for special occasions such as birthdays, anniversaries, or holidays. Taking the time to acknowledge and celebrate these milestones shows your clients that you care about them beyond the transaction. It's a small touch that can leave a lasting impression.


8. Connect on Social Media

Engaging with your past clients on social media platforms is an excellent way to maintain a connection. Follow them, like their posts, and share their content on your stories. By actively participating in their online presence, you show that you value their lives and interests. This can lead to further engagement and strengthen your relationship.


9. Reach out on Birthdays and Anniversaries

Make an effort to reach out to your past clients on their birthdays and anniversaries. A simple phone call or personalized message can go a long way in making them feel remembered and appreciated. By showing genuine interest in their lives, you strengthen the bond between you and your clients.


10. Deliver News They Can Use

Provide your past clients with valuable news and updates related to their area of interest. Keep them informed about new parks, restaurants, or attractions in the community. Consider having a YouTube channel where you share area-specific content that adds value to their lives. By becoming a go-to resource for local information, you position yourself as an expert in your field.


11. Offer Unusual Gifts

Surprise your past clients with unique and thoughtful gifts. Consider gifting them a customized board game, a gift basket, or a cozy blanket. These small gestures show that you value their business and are willing to go the extra mile to make them feel appreciated.


12. Create Memorable Cards

Take your holiday cards to the next level by organizing a professional photo shoot for your past clients. Invite them to a holiday party where you can set up a beautiful backdrop and capture memorable moments. This allows your clients to cherish their experience with you and creates lasting memories.


13. Follow Up with a Survey

Continuing to survey your past clients is an excellent way to gather feedback and improve your services. Ask them specific questions about their preferences and interests. Use the survey results to create content for your YouTube channel or other marketing materials, ensuring that you address their needs and interests.


14. Mention Your Follow-Up Plan

Let your past clients know that you have a follow-up plan in place after closing the sale. Implement a schedule to stay in touch with them over the next 6, 12, or even 36 months. This shows your commitment to maintaining the relationship and adds value to their homeownership experience.


Conclusion

Implementing these 14 tips can help you stay connected with your past clients and database, ultimately leading to more business and stronger relationships. The key is to go beyond the traditional methods of communication and find unique ways to engage with your clients. By providing exceptional service and adding value to their lives, you position yourself as a trusted real estate professional. Remember, your clients are more than just a database—they are human beings who deserve your time, effort, and appreciation. So, start implementing these tips and watch your business thrive!

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